Sherry brings over a decade of experience in the Business Process Outsourcing (BPO) industry, having worked both as a call center agent and a virtual assistant for several 50 Fortune US companies. She is a dedicated, results-driven professional with a strong focus on service excellence and client satisfaction.

Sherry began her career in 2015, quickly immersing herself in diverse roles ranging from technical support to customer service and sales. This broad exposure enabled her to develop a versatile skill set and a deep understanding of customer needs and expectations. Her ability to solve problems and deliver results was recognized early on, leading to her promotion to Quality Analyst, a role she held until 2022.

As a Quality Analyst, Sherry played a pivotal role in enhancing service quality. She meticulously analyzed performance metrics, implemented best practices, and developed training programs that empowered her colleagues to excel. Her contributions were instrumental in elevating the overall customer experience.